Well everyone, who would have thought we’d be here a few weeks ago. Everyday has seemed to bring new challenges and changes. It has been comforting to see that Australians are rallying together (but separately), to help each other, to stop the spread!
On Friday, we received notice that Veterinary services have been designated essential services. This means that we can assure you that veterinary clinics will remain open, even in a level 3 shutdown. Obviously, to deliver this in a manner that is safe for both the community and our staff, changes have had to be made. Here at Worongary Vets, we are trying to be proactive, rather than reactive, and adapt protocols that will safely see us through this challenge:
- We are no longer able to welcome clients into the clinic. If you are collecting medications, please call ahead to pre-order. Our nurses will get them ready for you and bring to the car park once you let us know you’re here.
- For appointments, please ring when you arrive and one of our staff will come out to fetch our patient from you. Once we have finished our assessment, our vets will give you a call to discuss the issues and options, provide advice or information and decide upon a treatment plan.
This is a difficult move for us, we enjoy the bonds we have with our clients, we love being part of your lives and sharing the joys of having those furry family members. But tough decisions at this time will hopefully mean a quicker return to normal for all of us. Please be assured, that our patient care will not be compromised and that our communication will be as personal as ever, just different. As we cleaned out our waiting room of the bright cushions and cheery knickknacks for ease of cleaning and sterilisation, we were a little sad. But goodness, how happy we’ll be the day we put them back!
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